Posted at 01:05h
Many businesses that have websites, rely on their telephone number for leads and sales.
Sure enough, there's an email contact form in almost all cases but telephone calls lead the way in response times.
You've invested in SEO, gotten great rankings and exposure in search engine results, customers are finding your website and your phone number, ready to buy... and then you blow it by showing poor phone manners. It's heartbreaking, isn't it?